Customer Experience

Providing excellent customer experience is a cornerstone of Duck philosophy.

Annoying types of emails.
In this, I write about some of the most quack annoying types of emails.

Why seamless digital support is the future of customer service
Learn how seamless digital support can help you provide a better customer experience.

The power of customer experience: The basics of capturing more customers
Learn the basics of customer experience and how to capture more customers.

The best ways to encourage repeat customers
Want to keep your customers happy and loyal? Check out these 5 ways to encourage repeat buyers.

7 tips for improving your customer service
Learn ways to level up your customer service to build a satisfied and loyal customer base.

Why negative reviews are good for your business
Negative reviews can be a good thing for your business. Read on to find out why.

Keeping employees happy: Top benefits you can offer
Find out what types of perks and benefits you can offer to maintain employee satisfaction.

Social media customer service best practices: 5 helpful tips
Learn how you can improve your customer service practices on social media.

Elevating customer experience: 5 trends every brand should get on
Learn how to improve customer experience to promote brand loyalty and repeat customers.

How to respond to customer inquiries: The dos and don’ts of customer

Learn about some of the best practices in effectively handling customer inquiries online.

Why customer response time matters and how to improve it
Speed matters when responding to customer inquiries. Find out how you can improve your customer response time.

Improve customer experience with a mobile-first approach
Discover how a mobile-centric strategy can do wonders in improving your customer experience.

6 tips on acing every customer interaction
Make every customer interaction count with these tried and tested tips.

Customer retention: How to maintain customer loyalty in the digital era
Getting more customers shouldn’t come at the expense of existing ones. Read on to find out how.

Improve user experience with a faster and more responsive website
Learn how a faster and more responsive website can improve customer experience.

Top tips in delivering a top-notch digital customer experience
Level up your digital customer experience by focusing on these 5 key areas.

Customer dissatisfaction: How to deal with angry customers online
Learn how to respond to customer complaints and turn things around.

How a seamless shopping experience influences sales and conversions
Learn the importance of improving online buying experience and watch your conversion rate go up.

How to ensure customer satisfaction during the holiday rush
Find out how to keep customers happy as they go about their holiday shopping online.